Shop Policies
Thank you for choosing Diamond Candlelight for your candle and bookmark needs. We strive to provide the highest quality products and excellent customer service. Please take a moment to review our shop policies below:
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 30 days of delivery. Please contact our customer service team to initiate the return or exchange process. Please note that all returned items must be in their original condition and packaging.
Shipping
We offer fast and reliable shipping options to ensure that your order arrives in a timely manner. Our shipping rates are calculated based on the weight and destination of your package. You can choose your preferred shipping method at checkout. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the buyer.
Privacy and Security
At Diamond Candlelight, we take your privacy and security seriously. We use industry-standard encryption technology to protect your personal information during the checkout process. We will never share your information with third parties without your consent.
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns you may have. Whether you need help choosing the perfect candle scent or tracking your order, we are here to provide you with the best possible assistance. You can reach us via email or phone during our business hours.
Product Care
To ensure the longevity and optimal performance of your candles, we recommend following these care instructions:
- Trim the wick to 1/4 inch before each use to prevent excessive smoke and soot.
- Allow the candle to burn for at least two hours on the first use to create an even wax pool.
- Never leave a burning candle unattended and keep it away from flammable materials.
- Store your candles in a cool, dry place away from direct sunlight.
Thank you for taking the time to review our shop policies. If you have any further questions or need assistance, please do not hesitate to contact us. We appreciate your business and look forward to serving you again in the future.
![](http://diamondcandlelight.store/cdn/shop/files/elwp9jau8aewtac.jpg?v=1714887050&width=1500)
ABOUT JADE
Hi! My name is Jade. As an avid reader, I had started this shop with a passion for connecting with fellow book lovers and as a way to make a bit of income.
Diamond Candlelight has also been a creative outlet for me as a way to deal with social anxiety, I've often felt frustrated with being unable to be in a traditional work environment. Through the process of creating these products, I found a way to channel social anxiety into something positive.
If you decide to shop at Diamond Candlelight, thank you in advance, every sale honestly means the world to me!