FAQ

How long will it take to ship my order?

Estimated production time are available in each listing. If you need your items ASAP or within a timeframe, please message me before ordering, and I will try to get it to you sooner, but this will depend on my workload.

Sizing details?

All sizing details are available in the description of each listing, but if there is anything that is unclear, please message me!

Gift wrapping and packaging:

All orders are wrapped depending on what is ordered. All Bookmarks are wrapped in tissue paper, and singular candle orders will in its own box with a ribbon. For Bigger candle orders all candles will be individually wrapped with Tissue Paper. Jar candles are all be wrapped with bubble wrap or honeycomb paper to protect the glass.

Custom and personalized orders?

I am not accepting custom orders at this time.

How long will it take for my order to arrive?

Estimated delivery times can be found at checkout. I am not responsible for late deliveries, delays due to customs or any other issues caused by the post office!

AUSTRALIA:
These will be sent with Standard Post
2-10 business days - this is an estimation only.
** Please allow additional shipping days due to public holidays, or the Christmas Season. **

INTERNATIONAL:
These will be sent with Standard Post and varies by country, contact me with Questions.
2-6 weeks - this is an estimation only.
** Please allow additional shipping days due to public holidays, or the Christmas Season. **

Returns/Exchanges/Refunds?

I do not accept returns or exchanges for change of mind. If you receive a faulty, damaged, or incorrect order, please contact me within 7-14 days of arrival and I can issue a refund or replacement.

For insurance purposes, I will ask for photos of damaged/faulty/incorrect orders.

Lost/Stolen/Delayed order?

Unfortunately, I don't have any more information than you do - or the tracking indicates - once an item is shipped. If there is a problem with your order, please contact your local post office and give them the tracking number.

I am not responsible for errors made by the post office. If your item is delayed past its "estimated arrival date" or has not arrived within 30 days, please contact either me or your local post office.

Is glitter safe to burn? Is it toxic?

occasionally, I add a sprinkle of glitter to candles and wax melts. This glitter is nontoxic can withstand heat as high as 350 degrees Fahrenheit. I have done tests to make sure that the glitter does not melt or catch on fire and can ensure that they are safe. When you burn your candle, you will notice that there is less glitter on the top. Sometimes the glitter may sink into the candle, depending on what glitter is used, some may sink more than others.

Wholesale Availability?

If you are interested in ordering wholesale, please contact me and we can work something out.

ABOUT JADE

Hi! My name is Jade. As an avid reader, I had started this shop with a passion for connecting with fellow book lovers and as a way to make a bit of income.

Diamond Candlelight has also been a creative outlet for me as a way to deal with social anxiety, I've often felt frustrated with being unable to be in a traditional work environment. Through the process of creating these products, I found a way to channel social anxiety into something positive.

If you decide to shop at Diamond Candlelight, thank you in advance, every sale honestly means the world to me!